Product Improvement doesn't work well
Submitted by Ian99 -
1/20/2023
I sent a review earlier this week and I got an email from Frigidaire saying that they ™moderated™ my review and could not post it for the reason (note singular) listed below ™ they list eight reasons:Mention a competitorIncludes personally identifiable informationMentions shipping complaintsIncluding inappropriate mediaContains a URLProduct is obsoleteIs vague or needs more detailIncludes profanityI have reworded my review/complaint below but they might still find fault with it because it is negative and they sure don™™t want any negative comments. Maybe if they take it down again, they can be more specific about why.We bought model FFTR2045VW because we have the same fridge back home. When we got delivery of this new fridge from where we bought it, the doors would not swing closed. After reading the poor user manual, I determined that the tip preventers had not been unscrewed to floor level so that the front of the fridge would be 1/4" higher. After doing that, the doors would start to swing close but would "catch" when they were still about 6" open. I had a chat with some Frigidaire rep on line and spelled out the problem. I was given a dispatch ticket number and told to call a "local" authorized appliance repair service. I did and they sent out a technician over a week later. When he saw the problem, he said that it was a very common problem that was caused by a "fix" that Frigidaire had come up with after people complained that their door would not close all the way. So the "ingenious" fix was to put some sort of "cam" on the hinges for both doors that will cause the door to be pulled shut once the cam has been overcome. Here's what the feature says about this model "Avoid spoiled food and soupy ice cream with our auto-close doors, which ensure your doors are never left slightly open by automatically closing once the door is ajar 5™ or less". So instead of leaving the door slightly open an unattended door that starts to close, will hit the "cam" and remain 5" open instead. How BRILLIANT! Take a bow you incompetent design engineer. And, why wouldn't the online chat people be told about this common complaint and know that the authorized repairman can't do anything except collect the warranty fee from Frigidaire? Looks like the company will lose money on this sale --- and maybe they should take it out of the Brainiac's pay. Really disappointed in a once classy company.
Originally posted on frigidaire.com
No, I do not recommend this product
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