Submitted by Marine68 -
12/22/2022
We purchased this model in September 2020 from an authorized Frigidaire vendor. For two years, the appliance worked fine. We used the oven's self-cleaning feature two time during that period. the second time we used that feature after Thanksgiving 2022, the self-cleaning feature issued two error codes which we subsequently learned affected the pc control board and another board. We cancelled the self-clean feature and attempted to open the oven door after an hour had elapsed. The locking feature on the door did not disengage and after several attempts at resetting the oven by disconnecting the electricity, the oven door remained locked. We called customer service and were informed that the warranty had expired (we knew this but didn't expect the appliance to fail after two years operation and very infrequent use of the self-cleaning feature). Through research we found that technicians and vendors advised not to use self-cleaning features on ovens of many manufacturers because the electronic components could not withstand the intense heat generated from the self-clean cycle. We would think that given this unit is only two years old Frigidaire would want to stand behind its product and replace it. Instead, we had an authorized service technician come out, diagnosed the problem as the two electronic boards were not communicating with each other, and advised they had to be replaced. Our service call cost and that of the boards totaled $585.00. We paid $1,200.00 for the appliance which now retails for $1,024.00. The boards arrived, the technician installed them and the thermo fuse, plugged in the electricity and the oven controls did not work. In consultation with Frigidaire who then advised that the wiring harness should be replaced, we went along with the "black box" practice of replacing the next item on the troubleshooting list. We were then told that the harness which was to have been delivered before the 12/22 appointment would not be delivered in time for the appointment to be kept. Now we are facing the reality of not having a functional range for the holidays. We do have a cooktop but one cannot bake on the stove top.
Originally posted on frigidaire.com
No, I do not recommend this product
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