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814 Romeria Dr., Austin, TX 78757

Samsung Logo

Top Control Dishwasher with Flextray™

Model # DW80M9960US

 2.5 out of 5 (26 Reviews)

Rebate Tag

Available in 2 Color(s)

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WaterWall™

A powerful, streaming wall of water delivers remarkable cleaning results.


AutoRelease™ door

At the end of the cycle the door automatically opens to allow steam to escape, while a fan creates a curtain of air to protect your worktop. The AutoRelease ™ feature improves drying results up to 35%.*


Zone Booster™

Zone Booster ™ removes stubborn leftover food effectively. It is the industry's widest targeted cleaning zone with 5 nozzles on the left half of the dishwasher, cleaning even the dirtiest dishes in a single wash


Flexible space

Easily maneuver the adjustable racking system to maximum space when you're fitting in an oversized item. The Third Rack with Flextray™ is a removable rack that simplifies unloading silverware and oversized utensils. And fit upto 15 place settings in a single load, ideal for clean up after entertaining.


Faster, easier clean up

Remotely monitor and control the dishwasher from your smartphone with Wi-Fi connectivity. Speed up the wash cycle with Express 60, a setting to clean dishes faster. It's ideal for lighter loads. Plus, enjoy virtually silent wash cycles, this dishwasher is quietest in its class at 38 dBA*. Then relax, because the Indicator Light shows whether the dishwasher is running and can be seen from across the room and the Digital Leak Sensor identifies leaks as small as 1 oz. and shuts itself off before water can escape.

Features:

  • Powerful wall of water cleans everything in the dishwasher
  • 3rd rack adds more room for cutlery and large utensils
Key Features
3rd Rack Yes (FlexTray)
Zone Booster™ Yes
Express 60 Yes
FlexTray™ Yes
AutoRelease™ Door Drying Yes
Wi-Fi Connectivity Yes
Standard Features
Cancel & Drain Button Yes
Tub Material STSS
Ventilation Drying System (Fan Assisted) AutoRelease™ Door Drying
Digital Leak Sensor Yes
Wash Arm Upper/Mid/Low
Wash System
Normal Cycle Yes
Heavy Cycle Yes
Self Clean Yes
Design
Type WaterWall™ 2.0
Exterior Color Stainless Steel
Place Setting 15
Display Color Ice blue
Control Type Hidden Touch
Racks/Interior
Upper Rack Adjustable Tines Yes (2)
Upper Rack Cup Shelf Yes (2)
Lower Rack Adjustable Tines Yes
Power/Ratings
Electrical (Voltz/Hertz/Amps) 120/60/15
Heater Watts 1100W
Circulation Motor Watts 60-100W
Drain Pump Watts 30W
Energy & Performance
ENERGY STAR® Certified Yes
Energy Usage (kWh/year) 239
Weight & Dimensions
Product Weight 95 lb (43 kg)
Adjustable Height 33 7/8" (860mm) - 35" (890mm)

Samsung 3-Piece Appliance Promotion

  • Rebate Ends: 10/20/2021
  • Must be postmarked by: 4/18/2022
  • Description: Receive 10% back with purchase of 3 or more qualifying Samsung home appliances. Rebate form must be postmarked by 4/18/2022.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Questions or Comments?
Call 512-454-5896 for assistance. Click Here for Appliance Associates location and contact information.

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2.5

out of 5 (26 Reviews)

34% of reviewers recommend this product.

Unreliable Not Worth it, Stay Away from Samsung

Submitted by Ashar - 10/6/2021

this was an amazing dishwasher for the first six months that it worked. it started having very odd control issues, sometimes the buttons would stop working, sometimes it would not start properly, sometimes it would show error codes that are not real error codes so the technicians could not diagnose the machine. it then stopped working into one year, out of the warranty, this is a dishwasher, it should last atleast five years so the warranty period is too short.
Originally posted on Samsung.com

No, I do not recommend this product
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Unreliable Not Worth it, Stay Away from Samsung

Submitted by Ashar - 10/6/2021

this was an amazing dishwasher for the first six months that it worked. it started having very odd control issues, sometimes the buttons would stop working, sometimes it would not start properly, sometimes it would show error codes that are not real error codes so the technicians could not diagnose the machine. it then stopped working into one year, out of the warranty, this is a dishwasher, it should last atleast five years so the warranty period is too short.
Originally posted on Samsung.com

No, I do not recommend this product
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Terrible Quality

Submitted by RCL1 - 9/29/2021

i have had this dishwasher for less than five years and i am replacing it. it needed repairs about every 6 months for the past two years and samsung is unable to fix it so that it works reliably. i would never buy a samsung appliance again.
Originally posted on Samsung.com

No, I do not recommend this product
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Terrible Quality

Submitted by RCL1 - 9/29/2021

i have had this dishwasher for less than five years and i am replacing it. it needed repairs about every 6 months for the past two years and samsung is unable to fix it so that it works reliably. i would never buy a samsung appliance again.
Originally posted on Samsung.com

No, I do not recommend this product
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DO NOT BUY THIS JUNK

Submitted by NO SAMSUNG - 2/9/2021

bought this dishwasher along with fridge, stove and microwave in jan 2019. dishwasher does not work 18 months after purchase, of course after the warranties that cover these things expired. lower rack "waterfall" device does not work and does not clean anything on the lower rack. now the repair is going to cost more than 1/2 the cost of a new one. no way.. not going to fix this junk just to have it break down again. we had a different dishwasher for 15 years and it worked without any issues, but remodeled our kitchen and went with all the same brand appliances because we thought they had good quality products.. nope.. so we are going back to my old brand dishwasher. do not buy.
Originally posted on Samsung.com

No, I do not recommend this product
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Stay away from this dishwasher

Submitted by Paige - 1/13/2021

i purchased in may 2018 within 3 months i started getting a lc leak detection code. best buy scheduled a warranty fix with samsung to come out and fix it, fast forward to january 2021 and the code is back. there is no leak nor has their ever been one. samsung puts be in touch with company that tells me it will be $100 for them to diagnosis the system, then a labor and parts charge. for a $1000 dishwasher shouldn't have the same issue twice in less than 3 years then be exoected to service if for 20% of what it cost.
Originally posted on Samsung.com

No, I do not recommend this product
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Extremely disappointed.

Submitted by tanvir - 10/5/2020

this worked well for first 12 months. from that point onwards it has been a downhill disappointing experience. at first the dishes in the lower rack won't clean sporadically. eventually it stopped cleaning lower rack dishes completely. it looks like the lower water wall arm is not functioning at all. given the covid situation i am refraining from getting any service help and was trying to make the best out of what's functioning. however; from last several days the cycle would abruptly come to a stop. it was sporadic again for last several days. since last couple of days its happening with every cycle. the concept and idea is great. when this dishwasher was functioning it worked well. however; this is not built for the long haul. extremely poor quality
Originally posted on Samsung.com

No, I do not recommend this product
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Buyer Beware!!

Submitted by MyWORSTDishwasher - 1/21/2020

electrical board replaced, issue with leaking and now it won't drain. the service tech is now saying the electrical board needs to be replaced again.
Originally posted on Samsung.com

No, I do not recommend this product

Gift box Incentivized Review

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Great

Submitted by Hiam123 - 1/18/2020

great product! love the top tray. washed dishes very well.
Originally posted on Samsung.com

Yes, I recommend this product
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Worst dishwasher ever

Submitted by Meagan - 11/17/2019

this dishwasher has never cleaned the dishes, even if i soak and rinse them first. it makes them dirtier. run time is also long! my last 25$ garage sale purchase dishwasher did a much better job!
Originally posted on Samsung.com

No, I do not recommend this product

Gift box Incentivized Review

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All of the negative reviews are sadly true.

Submitted by Ej73 - 7/31/2019

this thing is not worth the pricetag. it's absolute garbage with the machine that stops working, very poor trays which do not hold dishes properly. total waiste of money with an overall cheap design.
Originally posted on Samsung.com

No, I do not recommend this product
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Great features.... rusting stainless steel

Submitted by Rusting - 4/9/2019

Don't buy Samsung stainless steel appliances You'll get RUST RUST RUST and no help. I purchased a Samsung stainless steel dishwasher which was delivered in December of 2015. It was stored inside the house and installed in my new kitchen in March 2016 Within a few weeks, I noticed spots on the front of the door and when I wiped it off was shocked to see a rust color on the paper towel. The front stainless panel was growing rust! I contacted Samsung and after explaining the situation, being placed on hold the nice person gets back on the phone and tells me that unfortunately that is a cosmetic issue and not covered by the warranty. Shocked, I pleaded my case and explained that I did not do anything to cause this on a new dishwasher and it had to be a manufacturing defect. After much back and forth I was escalated to "executive customer support". Explain everything and am told the same thing… not covered. I ended up calling back a few days later and told them I was not happy and they gave me some more "executive customer support" and finally agreed to listen. They asked me to send pictures of it which I did and I followed up a few days later with another call. They told me that they could send someone out to look at it but if they determined that it wasn't under warranty that I would be responsible for the cost of the service call. I said I was not paying for a service call for a manufacturing defect. A few days later, the out of state authorized appliance repair place called and scheduled an appointment. When they showed up, he was shocked at the finish and since his phone was dead and couldn't take pictures, I emailed him my photos that had gone to Samsung. After not hearing back for several weeks, I contacted the authorized repair place and was told that Samsung had denied the repair and would not be fixing it. Several more calls to Samsung and the end result is they would do nothing to repair or replace the stainless steel panel. They offered to transfer my call to the parts department so I could order a new one. I will never by another Samsung product because of this lack of customer service and their hiding behind a non coverage clause for cosmetic damage of their warranty when in reality it is clearly a manufacturing defect. Buyer beware when thinking about ANY Samsung stainless steel appliance. So far, only my dishwasher has the rust but the point is they will not cover it.
Originally posted on Samsung.com

No, I do not recommend this product
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Piece of Junk

Submitted by Wetzel3 - 1/10/2019

It is very quiet. I will admit that. One has to see if the light is on to ensure it is running. However, after 10 months it no longer works. The place I bought it from has had a technician out here 4 times due to noise and leaking. They have not been able to fix either. Once the error code for a leak displays (LC) the dishwasher does not run. So, since November (it is now mid Jan) I have not been able to use this dishwasher. Thank goodness it is still under warranty. I suspect Samsung only puts a 1 year warranty on it because it is a piece of junk. Also, when it does run it cleans great and I was happy with it. Too bad it no longer runs. At this pricepoint, I expect much better quality.
Originally posted on Samsung.com

No, I do not recommend this product
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Not Reliable

Submitted by DW333 - 11/26/2018

So, dropped nearly $1200 for this "top of the line" dishwasher and am waiting on the 2nd service trip now after owning for only 10 months. While it is very quiet and cleans the dishes superbly, if it doesn't work what good is it?
Originally posted on Samsung.com

No, I do not recommend this product
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Very quiet!

Submitted by Panfilo - 11/6/2018

I purchased this more or less on a whim. I have used it for about 2 months now and have not had any issues with it at all. I think my only complaint is that on a few textured plastic plates my toddler son uses it appears to leave trace amounts of detergent. I am still experimenting with different brands of soap so as of now I am blaming that. Glass and ceramic dishes come out so shiny its hard to tell that some of them are 10 years old.
Originally posted on Samsung.com

Yes, I recommend this product
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Quietest dishwasher ever!

Submitted by SamsungDudeFL - 11/6/2018

This dishwasher is so easy to use, does a great job cleaning, and is super quiet! You can easily forget that it is running, and won't remember until it's done!
Originally posted on Samsung.com

Yes, I recommend this product
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Good cleaning power

Submitted by Joel7171 - 11/1/2018

I never liked using dishwashers because I never felt they cleaned well. Samsung's dishwasher actually cleans my dirty dishes. Great time saver. Glad I bought it
Originally posted on Samsung.com

Yes, I recommend this product
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Good product

Submitted by Jain234 - 10/31/2018

I brought this computer modem and very happy to use
Originally posted on Samsung.com

Yes, I recommend this product
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Great Dishwasher

Submitted by Tru Review - 10/31/2018

I am a bit of a fan when it comes to this device. I found things I did love about it and yet a few that didn't quite impress me as much as I would have hoped. The drying methods are not perfect. I prefer the open door option as opposed to closed which in my opinion doesn't quite dry a thing. At least not anything noticeable to me so far. The open door drying method partly dries things but when closed everything comes out completely drenched. The cleaning process is outstanding though and I found myself very impressed with it! All in all it is still definitely worth getting!
Originally posted on Samsung.com

No, I do not recommend this product
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Great machine except for drying dishes.

Submitted by Tru Review - 10/23/2018

I love the amazing cleaning abilities that this dishwasher provide. In that area I find it outstanding. My one complaint at the moment is perhaps the fact that it does not dry anything I wash in it very well. I have tried the various methods and found none all that impressive. That said it is like comparing a shower to a bathtub experience. With the door cracked open things are moderately wet but when closed I find them drenched with water. Now this definitely doesn't make me dislike the machine. I can in all honesty state that the door open method is by far better than when closed. I have had far worse and survived and everything else this brings is of the upmost dependable quality I was hoping and beyond! I think this dishwasher is definitely worth having!
Originally posted on Samsung.com

Yes, I recommend this product
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Very Quiet but doesn't clean well

Submitted by M Scott - 9/17/2018

We purchased this for our newly built home 3 months ago based on the features it offered and its relatively good reviews. But so far its performance doesn't come close to what we'd expect from a machine at this price point. I've included pictures of some of its "basic" cleaning fails - fails that most of our previous dishwashers (models that were well below the price of this one) would not have had. I don't expect any dishwasher to get baked on cheese or burnt on foods off, but I do expect all machines to have no problem getting light greasy residue off ANY surface - afterall, hot water alone does a decent job on its own doing that. So add in a Finish Powerball Tab and Jet Dry, like I have been using for the past several years in all of my machines, and I easily expected this machine to have no problem with greasy residue and lightly soiled dishes. I've used the "heavy" cycle option, and have added the hi-temperature boost option in an attempt to get it to clean better but to no avail. I'm really surprised this dishwasher has such consistently good reviews for its washing capabilities and am just glad we haven't experienced any of the mechanical failures that seem to be its real shortcoming with most of the consumers that are unhappy with it. I'm beginning to wonder if our machine was somehow not installed correctly or has a defect? It runs just fine and is super quiet - it just doesn't clean that well?
Originally posted on Samsung.com

No, I do not recommend this product
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THE DOOR FINISH ON THIS DISHWASHER IS TERRIBLE

Submitted by CosmoSwanson - 5/20/2018

The "stainless steel" finish on this dishwasher is horrible. It is impossible to keep it clean and to remove the streaks. I have tried several types of cleaners.
Originally posted on Samsung.com

No, I do not recommend this product
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Cleanest Dishes Ever

Submitted by MrData - 4/18/2018

Best dishwasher I have owned. Nice design, no handle sticking out, light not too bright. Wall of water quiet and effective. So far, its the best past 4 months ever.
Originally posted on Samsung.com

Yes, I recommend this product
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difficult to use

Submitted by steveisaacs - 3/24/2018

After the professional installed the washer, it worked twice. Then it gave an LC leakage check code. The installers came back out and turned circuit breaker back on and it worked. Today I had to turn the washer off and on several times and shake carriages before it would stop flashing the time and actually run a normal cycle. It should not take research to figure out a new "smart" dish washer.
Originally posted on Samsung.com

No, I do not recommend this product
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This is the Best Dishwasher Ever!

Submitted by Machined - 3/5/2018

This unit was on order for 3 months and we waited paitiently and it was worth it - this is a technological masterpiece and it is estate quality and quiet - thank you to who ever designed this unit. Brilliant.
Originally posted on Samsung.com

Yes, I recommend this product
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Quiet and Cleans

Submitted by PDFR - 1/20/2018

In the past 35+ years - best dishwasher I have owned. Very quiet and it cleans the dishes! Have had for over 4 months now and no issues.
Originally posted on Samsung.com

Yes, I recommend this product
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Content