Avoid Avoid Avoid
Submitted by helpfulwoman -
11/26/2018
I purchased this refrigerator in 2015 from a major appliance store. Since that time, I have had it replaced twice. All 3 times, the ice maker has failed, and all 3 times, the ice maker or motor (I'm not certain which) was replaced with a more updated version. (Samsung had some sort of recall on the original ice makers). All 3 of the new ice makers have also failed at numerous times. The ice clogs inside the maker, forcing the repair technician to pull out large chunks, and melt the rest with a heating device. Thank goodness that I purchased a warranty!!
In addition, the second refrigerator had a freezer malfunction 3 times, which was exacerbated by the fact that the temperature reading displayed on the front of the refrigerator incorrectly showed that the freezer temperature was 0 degrees. When I noticed the food in the freezer was thawing, I unplugged the refrigerator, then plugged it back in. Then, the true temperature of the freezer was correctly displayed. (45 degrees the first time, 51 degrees the second time). Needless to say, I had to throw out a lot of food.
Yes, this refrigerator is beautiful, and the middle draw is very handy. But I cannot be the only person who has struck out THREE times with this supposed 4 star refrigerator. Customers need to update their initial raving reviews to reflect what happens within 10 months to a year later, because that's how long it takes for the first malfunction to occur.
I love Samsung televisions and cell phones, but I am APPALLED at how
unreliable their refrigerators are! For those who are wondering why I would get 3 of the same refrigerator, the answer is simple. The first time, I figured that a malfunction could not possibly happen again. The second time, Samsung replaced it within the first year, so I was forced to get another Samsung. I stuck with the same model because I was told that the ice makers were all the same.
Originally posted on Samsung.com
No, I do not recommend this product
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