Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 512-454-5896 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

Have Questions? 512-454-5896

814 Romeria Dr., Austin, TX 78757

Samsung Logo

28 cu. ft. Food Showcase 4-Door French Door Refrigerator in Black Stainless Steel

Model # RF28R7351SG

 4.0 out of 5 (245 Reviews)

Rebate Tag

Available in 3 Color(s)

Call for Our Best Price
Request a QuoteRequest Quote

Food Showcase Door

Provides quick access to everyday items while minimizing the loss of cool air.


FlexZone Drawer

A flexible storage drawer with four different temperature settings and an adjustable Smart Divider to stay organized.


AutoFill Water Pitcher

A built-in pitcher that automatically refills with filtered water and the option to infuse with a flavor of your choice.


Fingerprint Resistant Finish

A special finish to reduce smudges and minimize cleaning.


Wi-Fi and Bixby Enabled

Use your smartphone to control the temperature and monitor your refrigerator remotely.


Twin Cooling Plus ®

Near-commercial grade humidity levels, helps prevent spoiling and freezer burn.


Adjustable Shelves

Adjustable shelves go from standard to slide-in or flip-up, to store tall items with ease.


High-Efficiency LED Lighting

LED lighting designed to beautifully light up the interior of your fridge so you're able to quickly spot what you want.


Easy to Reach Controls

Accessibility (ADA Compliant).


Metal Cooling

The stainless steel paneling helps maintain consistent temperature throughout the refrigerator.


2-Year Parts and Labor Limited Warranty on Ice Maker

For certain French Door Refrigerator units purchased between 10/1/20 and 9/30/21.

Features:

  • Our Food Showcase provides easy access to on-the-go items, while the FlexZone™ Drawer offers four temperature settings for storing various food items.
Key Features
Food Showcase Yes
Metal Cooling Yes
Ice Max Yes
FlexZone™ Yes
Wi-Fi Connectivity Yes
ADA Compliant Yes
Standard Features
External Filtered Water and Ice Dispenser Yes
FlexZone Drawer Yes
High-Efficiency LED Lighting Yes
Surround Air Flow Yes
Power Freeze and Power Cool Options Yes
Humidity Controlled Crispers Yes
Shelves 5
Gallon Bins Yes
EZ-Open Handle™ Yes
2-Minute Door Alarm Yes
CoolTight Door Yes (Auto Close)
Dispenser Light Yes
Display Color Ice Blue
Child Lock Yes
Filter Indicator Yes
Handles Flat Handle
Water Filter HAF-QIN (Included)
Wi-Fi Connectivity Yes
Twin Cooling Plus® Yes
Sabbath Mode Yes
Adjustable Shelves Yes
Modern Look Design Yes
Refrigerator Design
Type 4DR French Door
Color Fingerprint Resistant Black Stainless Steel
Number of Doors 4
Depth Regular (30" and above)
Refrigerator Features
AutoFill Water Pitcher Yes
Humidity Control Crispers 2
Gallon Bins Yes
Total Bins 6
Drawers 2
Foldable Shelves 1
Fixed Shelves 3
Interior Light TOP LED(6EA x 2)
Internal Digital Display Yes
Slide-In Shelf 1
Spill proof shelves Yes
Fingerprint Resistant Finish Yes
Water and Ice Dispenser Yes
Automatic Ice Maker Yes
Showcase Door Yes (Metal Cooling)
FlexZone Drawer
Total Capacity (cu. ft.) 3.8 cu. ft.
EZ-Open Handle™ Yes
Temperature Zones Meat/Fish (29°F) Cold Drinks (33°F) Deli/Snacks (37°F) Wine/Party Dishes (42°F)
FlexZone™
Total Capacity (cu. ft.) 3.8
Drawers 1
Temperature Zones 4
Freezer Features
Total Ice Capacity (lbs.) 4.2
EZ-Open Handle™ Yes
Drawer Divider Yes
Interior Light Bottom of Refrigerator Door, High Efficiency LED, 1ea
Bins 2
Power
ENERGY STAR® Certified Yes
Energy Consumption 755 kWh/Year
Volt/Amps 115V/60Hz/5.0A
Capacity
Total Capacity (cu. ft.) 27.8 cu. ft.
Refrigerator Capacity (cu. ft.) 15.7 cu. ft.
Freezer Capacity (cu. ft.) 8.3 cu. ft.
Dimensions
Product Dimensions with Hinges, Handles and Door 35 3/4" W x 70" H x 36 1/2" D
Product Dimensions without Hinges and Door 35 3/4" W x 68 7/8" H x 29 3/8" D
Product Dimensions with Door without Handles 35 3/4" W x 70" H x 34" D
Shipping Dimensions 38 1/4" W x 75 3/4" H x 36 1/4" D
Net Depth with Door Handle 36 1/2"
Net Height with Hinge 70"
Net Height without Hinge 68 7/8"
Net Depth w/o Door Handle 34"
Depth without Door (in) 29 3/8"
Width 35 3/4
Weight
Product Weight (lbs.) 359 lb.
Shipping Weight (lbs.) 381 lb.
Warranty
1 Year 1-Year Parts and Labor on Refrigerator
5 Years 5-year Parts and Labor on sealed Refrigeration system only* *Compressor, evaporator, condenser, drier, connecting tubing
10 Years 10-year Part and 5- year Labor on Digital Inverter Compressor
Awards and Certificates
J.D. Power Awards Yes

Samsung Memorial Day Package Promotion

  • Rebate Ends: 6/22/2022
  • Must be postmarked by: 9/20/2022
  • Description: Receive a 10% back rebate with purchase of 3 or more qualifying Samsung Appliances. Rebate form must be postmarked by 9/20/2022.
  • Download Rebate Form

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy, and expensive and you probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Questions or Comments?
Call 512-454-5896 for assistance. Click Here for Appliance Associates location and contact information.

When it comes to buying new appliances for your home, there are a lot of choices available to you. We merchandise our store with careful consideration, striving to carry the appropriate variety of the best brands available today. We know everything about our products and are eager to help you find anything that fits your unique needs. Let us help you find your perfect match in size, features, price, and style.

Finding the right appliance can be a daunting task, but one well worth the effort. You'll use your new appliances often, and they add value, style, and convenience to your home. Make sure you have the right information to help you make these important decisions. Shop with experts who can show you the best selection available and answer all your questions; come see our inventory of the latest trends and the most dependable manufacturers.

Because we know our products inside and out, our service doesn't end with your purchase. We have long standing relationships with the most popular manufacturers and all the product knowledge to help you maintain healthy efficient appliances for the duration of their lives.

Shop where you can see the finest selection of the best products available today to match your budget, needs, and style. Shop where experts can guide you through the myriad of options available and can answer your every question. Shop where you get exceptional service for the life of your appliance.

Come shop with us!

4.0

out of 5 (245 Reviews)

73% of reviewers recommend this product.

Good Product But Terrible Service

Submitted by Kori - 3/16/2022

first the good: great features, large capacity, looks great. then the bad: we have only had this for 3 months and i've had two service cases already. first our food showcase door was sticking - when you tried to open it the whole door opened. took a bunch of hoops to get through, but service came out and it was promptly repaired. then more recently, we opened the door and everything in the shelf came crashing down. there was what looks like a stress fracture down the entire part of the shelf. been dealing with this for days and have spent no less than 3 hours on the phone. ticket created, cancelled and created again. repair came out and was told they couldn't repair it! spent another hour on the phone and now being told it isn't under warranty.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Beautiful fridge/Ugly ice maker

Submitted by David Higle - 3/6/2022

this fridge has everything you would want except a reliable ice maker. my ice bucket keeps freezing shut to the ice maker itself. the actuator that controls the arm for cubed or crushed ice freezes stuck. having to periodically scrape out the excess ice and now my ice maker is making a burning smell. view youtube video "samsung refrigerator owners frustrated with ice makers" has 188,000 views so far.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

This Refrigerator is EVERYTHING You Need!!!

Submitted by DIYerAtHeart - 2/28/2022

sleek look, spacious main cabin, adjustable shelves, large drawers. showcase door is very convenient. flex-zone drawer is multi-purpose - dividing bars make it easy to keep items separated. freezer is perfect for tall/bulky food items and the added drawer is convenient for small/flat items. after over a year and a half with zero issues, the ice maker stopped working. home warranty appliance company, after over 6 weeks, didn't resolve the issue. i finally called samsung (duh!). appointment in 5 days. service technicians arrived with parts in hand. 2nd appointment (only 2 days later) and a couple more parts - samsung care technicians had the refrigerator working like brand new in less than a week. i would buy this refrigerator again just because of the samsung care experience.
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Buyer Beware

Submitted by CJamison - 2/23/2022

bought all samsung appliances for our newly built house, the first two refrigerators delivered were damaged and finally got a non-damaged third one. i've had this refrigerator for one month and the motherboard went out. took 3 days for repair man to come and fix it. i lost 35 lbs of beef in the freezer and support said i couldn't get food replacement under the warranty because it wasn't the compressor. The refrigerator can't turn on because of the motherboard but thats not a compressor issue. they do not live up to their warranty save your time and energy as well as your hard earned dollar.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Warranty

Submitted by Ewelina - 2/7/2022

the product was sold to me with the promisse of 10 year warranty but when i recorded it on my samsung profile i found out it is only 1 year warranty… this is my second fridge within 6 years, because prior one was not repairable. the fridge is fine. but misinformation on the warranty and issue with prior fridge led me to decission not to buy any samsung product moving forward and between appliances, tvs, cell phones i own 9 items
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Badly damaged product, no help from samsung

Submitted by Phil - 1/7/2022

we were building our home and ordered our fridge (counter depth) during the black friday sale. we kept it packaged to protect it until our house was completed. once we unboxed the fridge, we saw it was badly damaged. not just a dent, it looks like another fridge was dropped on ours. three of the four doors are deeply dented. when we contacted samsung, they basically said "it's past 15 days so we aren't helping." we were told a supervisor would be reaching the next day out to help resolve the situation, three days later we haven't heard anything. $3k for a fridge and now we are responsible for fixing a product that was destroyed when it got to us. i had planned to buy a samsung 70" tv this weekend, but i will be going with lg now for sure.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Great Fridge - lots of space & useful features

Submitted by Supermom - 12/14/2021

this fridge has plenty of space. the water pitcher inside the fridge is a neat feature, we use filtered water all the time and it is very handy. this one comes with a 10-year warranty. i saw lg models where the water dispensing is much shallow (not as deep as this samsung model), their model does not intrude inside the fridge either, it saves a ton of space. wish this one had that feature. this fridge is huge, we ordered it directly from samsung. the delivery service was not the best. it's done through a logistics company and those guys do not put on a protective covering over their shoes when they enter homes, they do not move anything, or do anything to make sure the fridge can be installed in the home.
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

So far we love it!

Submitted by Amm883 - 12/4/2021

i reaearched fridges extensively and this is the one i selected. i wanted the flex drawer and the food showcase door. the water pitcher inside was adorable and helped me decide. we've had the fridge for 5 days and so far i absolutely love it! it's a huge upgrade from our 11 year old side by side. the flex door provides invaluable space- especially when you have a constantly hungry teenager and tween. the shelves on the left side are slightly awkward shapes and sizes, but i made them work. the right drawer is impossible to get all the way out of the fridge for cleaning. but, bottom line- this is a beautiful appliance and seems to offer so much more storage compared to our old fridge!
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

LEMON

Submitted by LEMON - 11/23/2021

purchase our new frige in august 2021. started making noise a month after purchase. samsung sent out repair rervice. back metal cooling panel arrived dented. noise did not stop. samsung said work orders was complete and the work order got cancelled. contact samsung support, have spoken to 4 different people. getting the run around. it. the end of november. refrigerator is making noise still! it might get fixed before christmas 2021. only good thing is that we got a military discount on our purchse.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Worst experience I've ever had buying a product

Submitted by Gary240 - 11/22/2021

we receive this new refrigerator on a tuesday. by friday the water stopped coming out. i called samsung and they sent a repair person. he could not fix it after some attempts. after arguing with samsung they agreed to replace this refrigerator. i'm still waiting for replacement. the store where i purchased it said some time after christmas, 2 months after i received it. i'm very disappointed in this product. should have got a kitchenaid
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Noise, slamming door, leaking water pitcher

Submitted by Sticksfriend - 11/20/2021

quality control and customer service need improvement samsung. i love the layout/features but the defects are really frustrating. 1) noise caused by known issue with fan hitting ice. defrost mode beeps for 30 minutes and now it needs to be defrosted 2x a day. what's worse, your service tech has scheduled 4 days in a row and not met one commitment. my fridge had been sitting here unplugged and the company can't communicate delays. they wait for me to call and then say sorry and reschedule. 2) right door will not stay open (it slams into me) even after checking alignment of the fridge and adding the optional washers provided. 3) the water pitcher has a gap between the lid and base - you pour, it leaks 100% of the time.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

I most value cold food which it doesn't do

Submitted by Jesse - 11/15/2021

product last 23 months. terrible for over 3000$. they were supposed to send a tech but none in my area. so i have to find one and if it's a sealed product they will send another so who knows how long i'll be without a fridge. happy thanksgiving.. i will turn everyone i know away from samsung products... we have samsung stove, microwave, dishwasher, washer, dryer and galaxy phones. kind of bitter about handling of it all and product after being a very loyal customer
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Ice maker is garbage

Submitted by Leea - 11/10/2021

ive had this barely 2 years, the ice maker has been out for over 1 year. its leaking and has frozen over completely. i own all samsung appliances in my kitchen and all of them are broken. 2 dont work at all. at least this one functions still. for now. do not buy samsung!!!
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Almost gets a 5 star

Submitted by Bob M - 10/30/2021

s0 far ( 4 days) we love everything about this refrigerator except 3 things. 1) the black stainless steel scratches very easily. we placed a smooth magnet on it (who doesn't, right?) and it left a small scrape. so much for grandkids artwork. 2) the right hand door will not open enough to be able to remove the right hand drawer. it needs about another inch to open enough to fully extract the drawer for cleaning and 3) there is no drip catcher for the water and ice dispenser. there isn't even an aftermarket version that fits this fridge. water collects on the base and has to be wiped off after each use. apart from those things, it is a terrific appliance. the flex drawer is great and the internal auto-fill water pitcher is a fantastic feature.
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Ice cold milk

Submitted by Jerry B - 10/27/2021

when i was a kid i remember going to the local store that had milk in a metal fridge on the counter. the milk was always the coldest. brain freeze cold. i loved it. this fridge does that and many things more. so many options if you take the time to learn how to use them. 4th fridge in my life and the best of them all.
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Incredible Capacity and Flexibility

Submitted by John in New Jersey - 10/12/2021

we've had this unit for a little over a year and it's quite a benefit, especially when entertaining. the various temperature levels afford great flexibility and overall, we're pleased with the unit. that being said, we've had intermittent issues with the icemaker not working then working again. right now it's working. also, the pitcher has leaked from almost since the refrigerator was delivered. aside from those issues, it's a great product.
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Love it worth it

Submitted by Dstaller - 10/11/2021

i just am so happy with this refrigerator it is beautiful to look at and so much room and i love that it has the water pitcher in the door so if you are looking to get a new fridge i would recommend this one.
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Great features, love refrigerator, but....

Submitted by TomD - 10/9/2021

ordering and delivery went very smooth and we love the refrigerator. it's super quiet with great features. however, the "but" is also about the water pitcher, it leaks when you pour so you have to make sure you pour over a sink. not a huge inconvenience, but when you spend this much money on an appliance, something like this shouldn't be leaking. i contacted samsung support who initially said they would send me a replacement, but then i received a phone call several days later saying the replacement wasn't available and they were canceling my ticket. you may want to look elsewhere if this pitcher feature is important to you. i wouldn't buy it again knowing i'm planning on keeping this refrigerator for many years and can not replace an important part.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Amazing

Submitted by Ruggles - 7/31/2021

we didnt need a fridge but we were at lowes and they were having an amazing sale. our old fridge sounded like mice were scrambling around in it but it worked. but this samsung has changed my life. the room is phenomenal. i can see everything in the fridge and i am not constantly rearranging the space. i use the drawer for my snacks that i don't want to share or if we entertain then for wine. the freezer holds all of our meat that we need over two weeks without a problem. i finally can buy more than one box of skinny cow ice cream bars at a time. my boyfriend even commented about how easy it will be to host parties and he does not like to entertain.
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Roomy Refridgerator

Submitted by Fatbiy - 7/31/2021

love our new refridgerator. especially tge water defuser made into the inside. very roomy refridgerator and love the drawer abive the freezer for meats. very satisfied with thus product.
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

bad ice maker

Submitted by chaz - 7/27/2021

frustrating ice dispenser. i have to pick ice up off the floor every time i get ice. no joke. and does not have an accessible ice tray inside to grab ice and fill cup.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Really worst buy i ever made

Submitted by Mario Sanchez - 7/15/2021

save your money do not buy this refrigiator its been the worst product i ever bougth i would never buy it again save your money buy something diffrent my door handle broke after having for only 6 month oh and my ice maker broke too now they dont want to paid for it and i still have warranty on it but there phisical damage really wow after 6 months and its my freezer door that i dont used much smh pleased dont buy this theres better quality out there
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Decent Refrigerator, but ...

Submitted by Eric - 7/1/2021

the autofill water pitcher leaks when you pour water from it making a mess. also the pitcher has taken to filling only some of the time. i had the entire door replaced to fix the water pitcher fill issue, and it returned just a few months later (after the warranty ended mind you). the ice maker is another issue, i had the issue of it freezing up, a technician fixed it by turning down the water pressure which caused the problem, i am glad to say that fixed that issue. now the ice cubes dont alway fill the ice bucket, they get stuck between the ice tray and the compartment wall, which is a whole different issue... my ice bucket is now cracked from trying to remove it with this blockage in the way...got to find a replacement.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Freezer broke around 3-4 months

Submitted by Benjamin kitchen - 6/10/2021

so we got rid of a brand new ge adora because it would constantly freeze the evaporators and all the food would go bad. since it was out of warranty we decided to get the samsung. after 3-4 months it stated making the same kind of noise as the ge was making since it was still under warranty the tech came out and found that it was the ice maker that was freezing up. then we ised the water pitcher a few days ago then we washed it in the dishwasher and now its in the garbage because it melted and the replacement is $100. so not only am i never going to buy a ge product ever again but now we can add samsung on the list aswell
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Pretty But Thats It

Submitted by Angela - 4/13/2021

i am almost a year in with this fridge, its beautiful concept but the ice maker is trash, when selecting cube you get crushed no matter what setting. we had this issue for about a month, pretty typical based on reviews. the ice maker than quit and we tried removing the ice bucket but it is stuck like chuck. i was asked if there was ice build up, i couldnt say for sure but the bucket wont come out and ice wont dispense but water works and autofill pitcher works. i have service scheduled for next week and warranty ends at the end of april and of course it breaks less than a year in. i think its ridiculous to pay this much money for a vanity design that wont function correctly. i had a kenmore with icemaker and water that i have had 15 years ans never one issue. samsung this isnt right!
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Ice Maker Frozen

Submitted by RonS - 4/2/2021

i was concerned about purchasing this item because i read and heard so many people have problems with the ice maker. sure enough ours failed today. since it is out of warranty, i had to call a repairman. cost to unstick to ice make draw $117. parts are needed to fix....an additional cost. this appears to be a common problem known for years. would recommend another brand.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Drawers make a huge difference

Submitted by rrrR - 4/1/2021

bought this to replace a side by side. i love the drawers and there is lots of room. the fruit & veggie drawers are smaller than our other one. the led lighting is nice & bright. the ice "bucket" is hard to remove, you mainly have to get it out of the door. it is loud and takes awhile. seems like if you use 10 ice cubes it has to reboot. the pitcher in door is nice but does leak around edges when pouring as others have mentioned. it is very quiet running. hope it lasts a long time. purchased from lowes with rebates in nov 2020.
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Ice Maker Disaster!!

Submitted by MandyMac - 3/18/2021

bought refrigerator dec19. during covid it quit making crushed ice. i called customer support who told me i was outside the warranty. 2nd person said all ice makers were indefinite warranty due to so many issues. third week jan21, a samsung repairman came & defrosted the ice maker & firmware update. after 2 days it wouldn't dispense ice. bucket was frzn to side of fridge & had to use ice pick to chip it out every 48 hours for 2 weeks until samsung sent someone again. same guy came out to look at it & said samsung wanted him to replace a part he didn't have & would be back in a week. came yesterday & said it is unrepairable. disabled the ice/water, said samsung will give me a replacement refrigerator. they called to say they aren't replacing refrigerators at this time & will only refund.
Originally posted on Samsung.com

No, I do not recommend this product

Gift box Incentivized Review

  • Design:
  • Features:
  • Performance:
  • Value:

Do not buy, would give 0 stars if I could!

Submitted by Katie - 2/2/2021

crappiest appliance i have ever owned. ice maker started not working about 6 months after purchase. after following all tech support advice, ice maker continues to freeze over, not dispense ice and leak water.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

SOO DISSAPPOINTED

Submitted by ElNicolr - 1/16/2021

we bought this fridge loving that it had everything we wanted. little did we know that there was a manufactor issue with their cooling systems and its internal design has flaws. mine had had two repairs and continues to do the same thing, it stops cooling letting all my food go bad. i set up another appointment to have a samsung repair person come out and then i get all call that they wouldnt be coming to fix due to the warranty expiring. for this being a $3400 fridgr i expected way better and definitely better customer service.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

4 days after warranty expired so did the ice maker

Submitted by Allie - 1/4/2021

theres a bit of irony that four days after our warranty expired our ice maker stopped working. weve had a few issues with it over the year we have owned it but managed to yank out the frozen ice maker and thaw and clean it out. this time we need to empty out our fridge and defrost the whole top part because that is where the ice maker is. a huge pain that the ice maker keeps freezing over and getting stuck.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Beware of ice maker

Submitted by JenP - 12/26/2020

we have an older model of this fridge and moved it to the garage when we purchased this one. while we love the fridge, beware of the ice maker. it was replaced 9 months after purchase and is having to be replaced again, 3 months later. when i spoke to support, they said they knew of major issues around the ice makers in these models and would continue to replace as needed. again, love the fridge but dispose the ice maker and with 6 people in my house, i can't afford to be without ice.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Amazing refrigerator

Submitted by Marcosinfra - 12/8/2020

I bought this refrigerator two weeks ago and is amazing, my son and my wife enjoy the refrigerator, the funny thing here is that I know when use the refrigerator and them left the door open and I get an app notification in reference to they left the door open and my son says oh, oh my dad knows we left the door opens.
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Great Features

Submitted by Sanctum - 12/8/2020

Glad I got this fridge has everything I needed. Totally recommend
Originally posted on Samsung.com

Yes, I recommend this product

Gift box Incentivized Review

  • Design:
  • Features:
  • Performance:
  • Value:

Highly recommended

Submitted by Hogbear405 - 12/7/2020

Our family purchased our refrigerator over a month ago. So far we love it. My wife keeps mentioning to me that she is glad that we bought it.
Originally posted on Samsung.com

Yes, I recommend this product

Gift box Incentivized Review

  • Design:
  • Features:
  • Performance:
  • Value:

Left a side by side to this French 4 drawer

Submitted by HappySamsungCustomer - 11/23/2020

This fridge is about a week old in my home, and I am in love with it. My whole family loves it. We use the middle drawer for snacks. Apples, carrots, cheeses, deli meat, yogurt, and grapes. The kids love this because the snack food is all in one place. I love the Showcase door. It's nice to open it, pull out your beverage in a gallon container, and not have to open the entire door to access what you need. The metal coating in certain areas of the fridge is awesome. It does keep your fridge cool at the setting you desire. I actually use the water pitcher that comes with the fridge. I like that it has an infuser. I put lemons and limes it to flavor the water. I have also done ice tea in it as well. Drinking the water from the pitcher is colder than from the front of the fridge. Of course you do have to let the water sit and get chilled. If you're patient, and can wait, it's worth it. The freezer has taken time to get use to. Side by side objects were easy to get to, and this one, they are stacked up top of each other. The upper tray in the freezer is actually a good size. I am amazed how much frozen items can fit in it. Love the LED lighting in it. You can see everything in the fridge without any lighting issue. It's bright and has a nice shine to it. I love the Stainless Steel black finish. It's very pretty. Our side by side was flat black and acquired lots of souvenir magnets on the side. Those aren't going back up. This fridge is too nice to have them on. What was great, we put all our food in from the side by side, and still had room to put in more food. Granted the side by side was a 26 cubic ft., so we gained two more getting this one. It really doesn't look like that it stick outs that much further than our old one, but I can tell it is taller. If you're comp templating on getting this fridge, do it. It's well worth it, especially with the Black Friday deals.
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

6 technician visits in less than 12 months

Submitted by Mike V - 11/16/2020

this is a very attractive refrigerator. but don't let cover fool you. ice maker froze-up twice. had to replace the ice maker. water pitcher stopped filling. 2 trips to identify some switch/button needed to be replaced. the water pitcher leaked, replaced with a new water pitcher. the new water pitcher leaks. now the water pitcher is not filling up again. what a "lemon"...don't judge a book by it's cover!!!
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

I love the looks and the second refrigerator draw.

Submitted by MARIE - 11/14/2020

i hate the ice maker. it freezes up like a popsicle. i was promised by the store the ice maker problem was fixed. it definitely has not been. the first 8 months it does great than once it starts freezing up you can expect it to happen every 6 to 8 weeks.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

So convenient!

Submitted by tking11776 - 11/8/2020

This refrigerator looks awesome and works great. The middle drawer is perfect for drinks (water, iced tea, beer, etc). The ice maker works great too. One of the most popular features in our house is the self filling water pitcher. It's perfect to fill the kuerig.
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Very Nice

Submitted by Steve C - 11/7/2020

I purchased about eleven months ago. The refrigerator/freezer is great. However, the ice maker has had problems making ice consistently. Warranty work was done this week; we'll see if it does better, fingers crossed.
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

So much space!

Submitted by Jenn - 11/3/2020

I'm so happy with my new Samsung refrigerator. The third door compartment holds so much food leaving a lot of space left in the main compartment for larger dishes and platters! Bottom mount freezer holds 3x the food my old freezer did. This product is the best Samsung yet!
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Best refrigerator i have owed in 40 years!!

Submitted by Michael B - 10/27/2020

We purchased this refrigerator almost 2 months ago and is has surpassed our expectations. Love having WiFi notifications of any issues, i.e., the door is open if it is left cracked open, or the water fusion container cannot fill because someone did not properly reseat it in place. Speaking of the infusion, I would have to say that is my favorite option
Originally posted on Samsung.com

Yes, I recommend this product

Gift box Incentivized Review

  • Design:
  • Features:
  • Performance:
  • Value:

Best appliance purchase so far...

Submitted by ValueShopperOK - 10/23/2020

This refrigerator was on sale so we purchased it and we're so glad we did. It has so many features, I'm still finding them after owning it for 4 months.
Originally posted on Samsung.com

Yes, I recommend this product

Gift box Incentivized Review

  • Design:
  • Features:
  • Performance:
  • Value:

Beautiful!

Submitted by Shar - 10/20/2020

We are so happy with our new fridge! We had a side by side and never had enough freezer space and I could never find anything in it because it was so packed. I love this bottom freezer with a top drawer! I was able to put my frozen vegetables and miscellaneous on the pull out and that made room for me to separate my beef, chicken, and fish into their own space. I like to be organized! Lol We also love the small door in a door for milk and juice so we don't have to open the main door and we also love the pitcher of cold water in the other door that is always full and cold! Aside from all this great stuff, the fridge is beautiful! Very happy with our purchase!
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Excellent fridge

Submitted by Anonymous - 10/19/2020

this is an excellent fridge, it's giant and fits everything. we were surprised that our favorite feature is actually the water pitcher. it auto refills and makes filling water glasses for dinner so much quicker. we can just set the pitcher on the table. love everything about this fridge, the only thing we would change is more ice. we occasionally run out of ice and have seen models where they include an extra ice maker in the freezer drawer which would be amazing.
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Water/Ice Maker Issues

Submitted by CHill - 10/18/2020

biggest problem is the ice maker. ice maker stipped working and cannot open the ice box to reser it/see if it is jammed. less than one year old and breaks. samsong signs me up for them to fix via the internet. didnt work. now 13 months and out of warranty. the idea of having a easy access pitcher or water is awesome, however it is hit/miss of when it actually refills. have to shove the pitcher in and hope it refills.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Great Features!

Submitted by SamHung - 10/6/2020

This has been an excellent purchase. Didn't think I'd use all of the features but now I live them all!
Originally posted on Samsung.com

Yes, I recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Stay away from this product

Submitted by Arlis - 10/4/2020

since i purchased this product from home depot, ive had nothing but problems with the ice maker. when it wants to work and doesnt just hum, i can hardly ever get ice from this. it wont make full ice cubes, it just chips the ice up into small pieces or frost and then it plugs up the sleeve the ice is suppose to fall into to fill your glass, then when i open up the door, ice spills all over inside the refrigerator. i love the rest of the refrigerator but this has been nothing but a nightmare.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

The ice dispenser still

Submitted by Disappointed - 10/4/2020

After less than 60 days, the ice dispenser sensor, ice bucket and grinding mechanism all had to be replaced. Also, remember the handy small tray on the inside of the freezer door? Not anymore. You can't even get it as an accessory, even though they still make the slots for it. Other than that, good fridge.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:

Poor ice maker

Submitted by Disappointed - 10/1/2020

Ice maker has stopped working. Does not dispense, 2nd time it has happened and cannot fix this time.
Originally posted on Samsung.com

No, I do not recommend this product
  • Design:
  • Features:
  • Performance:
  • Value:
Content