Nice fridge with one major issue
Submitted by classyhorsegal -
2/7/2019
I bought this refrigerator in August of 2018 and it has been working very well. It has a lot of storage space in it for it's size. Everything was going well until... I had some pork chops de thawing on the bottom glass shelf. above the drawers. The packaging the chops were in leaked all over the glass shelf one night. No problem, cleaned it up and lysol-ed the shelf. It seemed fine. It did not leak into the drawers or down the sides that I could see. Fast forward to a week later and there was the most horrendous stink coming from my fridge. I threw away anything that might have been a bit old. I found some questionable celery so thought that might be causing the issue. Nope, next day the stink was way worse. The odor was permeating my whole kitchen and I just about threw up when I opened the door to the fridge. I pulled the drawers out and took out the shelf the pork chop juice had been sitting on the week prior. The juice had leaked under the glass shelf and gotten behind the plastic the holds the glass in the shelf. I took it to my laundry room and tried to figure out how to get the glass out of the plastic. Well folks, on these cheaper models there is no way to get the glass out. The smart folks at Samsung (I'm sure in an effort to save some money on the less-expensive models) have molded the plastic around the glass with no way to separate the glass from the unit. I tried pipping hot water running over the glass and into the seal. No Luck. I tried putting on Dish gloves and pushing on the glass to try and separate it from the plastic a bit more to get water behind it. Still, the crusty bloody meat juice stink remains. The glass will not budge away from the plastic across the front of the shelf. I called Samsung and the store where I purchased the refrigerator. Mixed up baking soda and water and tried to get that in between the glass and plastic as directed by both the store and Samsung.. Still no luck. It almost looks like there is a sealant on the glass under the plastic that the rancid juice is clinging to. My last attempt is to go out and purchase a tub to soak the shelf in overnight with water and baking soda, as directed by the store. I would consider this a manufacture defect as anyone who owns a refrigerator and eats meat has had a store package leak onto their shelf at one point in their life. Every refrigerator I have owned had a way to lift the glass from the plastic to thoroughly clean around it. If the refrigerator is made to hold rancid bacteria filled juice in a poorly constructed shelf, then the refrigerator becomes unusable due to the smell and bacteria contaminating other food. I was told this is not a warranty issue. I was told I would need to purchase a new shelf from Samsung parts department. If you do buy this fridge, make sure any meat you de-thaw is securely in a bag, and be sure that bag does not have possibility of leaking! Other than having issues cleaning the fridge, it is a nice fridge. Has kept food cold and has more space for storage than the average 18 cu ft fridge. Buyer beware though. I would have given it 5 stars across the board until I learned about the stupid design of the shelves.
Originally posted on Samsung.com
No, I do not recommend this product
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